AutoZone, Inc. is the foremost retailer and distributor of automotive replacement parts and accessories across the Americas. Established in 1979, the company operates over 7,140 stores globally, including 6,300 in the U.S., 740 in Mexico, and 100 in Brazil. AutoZone's product offerings cover a range of automotive needs, from new and remanufactured hard parts to maintenance items and accessories. The company also targets commercial clients, providing credit and delivery services to repair garages and service stations, along with a strong online presence through its websites, where customers can purchase products and access automotive diagnostic and repair software.
Central to AutoZone's strategy is a commitment to customer service and employee development, framing its retail operations and corporate culture. With around 119,000 employees, the company emphasizes a solid training regime and a culture of recognition among its workforce, known as AutoZoners. This workforce is crucial in delivering its business model that focuses on ensuring customer satisfaction through knowledgeable service, reliable part availability, and extensive product assortments tailored to local demands.