Quest Diagnostics operates as a leading provider of diagnostic information services in the United States, empowering patients, physicians, and health organizations with clinical insights to enhance health outcomes. With a vast network of laboratories and patient service centers, they offer comprehensive testing services, leveraging one of the largest databases of clinical lab results available. The company’s mission is centered around the goal of creating a healthier world through innovative, accessible, and affordable diagnostic solutions that serve the evolving needs of healthcare providers and consumers alike.
The business model encompasses two primary segments: Diagnostic Information Services and Diagnostic Solutions. While the Diagnostic Information Services segment focuses on laboratory testing and analysis, the Diagnostic Solutions segment provides risk assessment for healthcare insurers and IT solutions for healthcare providers. Quest Diagnostics also emphasizes collaboration with hospitals and physicians, and aims to improve operational efficiency while expanding consumer-initiated services to cater to a growing demand for personalized healthcare options.