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W.W. Grainger, Inc. is a leading distributor of maintenance, repair, and operating products globally, utilizing a dual business model to address diverse customer needs.
W.W. Grainger, Inc., established in 1928 and headquartered in Illinois, is a major distributor of maintenance, repair, and operating (MRO) products and services. The company operates through two primary segments: High-Touch Solutions North America, which focuses on serving customers with complex purchasing needs through personalized service and deep product expertise, and Endless Assortment, which offers a wide array of products via a streamlined online platform. This dual business model allows Grainger to effectively cater to varying customer requirements, from smaller businesses to large corporations across diverse industries including commercial, healthcare, and manufacturing.
Grainger emphasizes its strategic framework known as 'The Grainger Edge,' which defines its purpose as "We Keep the World Working®". This mission enables customers to focus on their core operations while relying on Grainger for essential MRO products and solutions. The company leverages its expansive supply chain and inventory management capabilities to offer a comprehensive product selection, including more than 1.4 million products through various online platforms. With an ethos centered around customer service, innovation, and teamwork, Grainger has positioned itself as a leader in the MRO space, supported by a strong commitment to operational excellence and employee engagement.
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