CarMax, Inc. is the largest retailer of used cars in the United States, delivering an unparalleled customer experience through a wide selection of quality pre-owned vehicles and ancillary services at competitive, no-haggle prices. The company operates an omni-channel platform, allowing customers to purchase vehicles online, in-person, or a combination of both, enhancing convenience and flexibility. CarMax also runs a significant wholesale vehicle auction business and provides vehicle financing through its CarMax Auto Finance (CAF) segment, creating a comprehensive approach to used car retailing.
Founded in 1996 and currently operating 245 stores across multiple U.S. markets, CarMax has solidified its market position through unique offerings such as a no-haggle pricing policy and extensive quality standards for its vehicle inventory. Their acquisition of Edmunds has further strengthened their digital capabilities and customer reach within the automotive marketplace. With robust operations in retail, financing, and other related services, CarMax continues to evolve its business model, focusing on satisfying consumer demands and preferences in a rapidly changing automotive landscape.